mpoid Platform Privacy Notice

This page describes what we collect when you use mpoid and how we keep that data protected. We recognize that your privacy matters, and we structure our data practices around minimal collection, secure storage, and transparent use. Our approach to your information is straightforward — we collect what we need to operate our service, verify your identity, process your payments, and settle your accounts fairly.

When you create an mpoid account, we ask for basic personal information — your name, address, email, and phone number — along with identity verification documents as required by law. We use this data to confirm your identity, manage your account, process deposits and withdrawals through payment partners like QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with anti-fraud and anti-money-laundering regulations.

We do not sell your data to third parties. We do not use your information for marketing unless you explicitly consent. We do not retain your data longer than necessary. Our commitment is to handle your information with care, follow applicable privacy law, and give you control over what you share with us.

What Data We Collect on mpoid

We collect data in several categories. First is account informationyour name, date of birth, email address, phone number, and residential address. We use this to create and verify your mpoid account. Second is identity verification datacopies of your national identity card or passport, and sometimes proof of residence. We use this to comply with Know Your Customer (KYC) regulations and prevent fraud.

Third is transaction datarecords of your deposits, withdrawals, and account balance history. We collect this to process your payments, settle your accounts, and detect suspicious activity. Fourth is engagement datawhich games you play on mpoid, which sportsbook markets you engage with (Liga 1, Piala AFF, Champions League, or others), and your account activity patterns. We use this to provide our service and improve our platform.

Fifth is technical datayour IP address, browser type, device information, and cookies. We use this for security, to prevent fraud, and to understand how users interact with mpoid. Sixth is payment processor datawhen you deposit via QRIS, e-wallet, mobile banking, or another method, your payment provider shares transaction confirmations with us. We do not store your full payment card or wallet credentials; we receive only transaction receipts.

Account Data

Name, email, phone, address, date of birth — collected during registration and stored securely on our servers.

Identity Documents

Scans of ID cards or passports required for account verification before your first withdrawal.

Transaction Records

Deposits, withdrawals, and account balance snapshots — kept for compliance and dispute resolution.

Engagement Logs

Which games and markets you access, timestamps, and account activity — used to provide our service and detect anomalies.

How We Use Your Data on mpoid

We use your data for several purposes. First is account managementwe need your name, email, and address to operate your mpoid account, send you important notices, and allow you to reset your password or update your profile. Second is payment processingwe share transaction data with our payment partners (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) to process deposits and withdrawals. Your payment details are encrypted and shared only with the specific partner you choose.

Third is compliance and fraud preventionwe use your data to verify your identity, prevent money laundering, detect suspicious account activity, and comply with anti-gaming regulations in your jurisdiction. Fourth is customer supportif you contact our support team with a question or dispute, we use your account data and transaction history to investigate and resolve the issue. Fifth is platform improvementwe analyze anonymized engagement data to understand how users interact with mpoid's sportsbook, casino games, and esports markets, and we use these insights to improve our service.

Your Rights and Our mpoid Data Practices

We recognize your rights regarding your personal data. You have the right to access your data — you can request a copy of all personal information we hold about you. You have the right to correct your data — if your address or phone number has changed, you can update it in your mpoid account settings. You have the right to delete your data — subject to legal retention requirements, you can request we remove your information, which will close your account.

You have the right to object to certain uses of your data — for example, if we use your data for analytics or promotional purposes, you can opt out. You have the right to data portabilityyou can request a copy of your data in a portable format. To exercise any of these rights, contact our support team with your request and account details. We will respond within a reasonable timeframe and may ask for additional verification to confirm your identity.

Data Storage, Security, and Third Parties on mpoid

Our mpoid servers are located in Southeast Asia and may process data across multiple locations for backup and redundancy. This means your data may be stored or accessed outside your home jurisdiction. We use industry-standard encryption (HTTPS/TLS) for data transmission and access controls to limit who can view your information. Our database servers are protected by firewalls and intrusion detection systems. However, no system is perfectly secure — if you believe your mpoid account has been compromised, contact us immediately.

We share your data with third-party processors only as necessary to provide our service. Our payment partners (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive transaction data to process deposits and withdrawals. Our identity verification provider receives your documents to confirm your identity. Our hosting provider receives your account data to store and serve our service. We have data processing agreements in place with all processors, requiring them to protect your data and use it only for specified purposes.

We do not share your data with marketers, advertisers, or analytics firms for profiling or targeted marketing. We do not sell your data. We may disclose your data to law enforcement or regulators if required by law, court order, or government request. If you engage with our Liga 1 sportsbook, Piala AFF markets, Champions League coverage, or other services from outside supported jurisdictions, and local authorities request information about your account, we may be compelled to comply with lawful requests.

Cookies and Tracking on mpoid

Our mpoid website uses cookies — small text files stored on your browser — to remember your login status, store your preferences, and analyze how you use our platform. We use essential cookies for basic functionality, analytics cookies to understand traffic and usage patterns, and marketing cookies to show you relevant content. You can disable cookies in your browser settings, though this may affect your experience on mpoid.

We also use similar tracking technologies like pixels and web beacons to measure marketing effectiveness and detect fraud. If you prefer not to be tracked, you can enable "Do Not Track" in your browser, though not all websites honor this setting.

Data Retention and Your Rights on mpoid

We retain your account information for as long as your mpoid account is active. After you close your account, we keep your data for a legal retention period (typically three to seven years) to comply with anti-money-laundering regulations, tax law, and dispute resolution. We delete data earlier if you request it and we have no legal obligation to retain it. Transaction records are kept longer due to regulatory requirements — for example, anti-money-laundering law requires us to retain deposit and withdrawal records for several years.

If you believe we are mishandling your data, you have the right to lodge a complaint with your local data protection authority. We are committed to resolving privacy concerns. Contact our support team with any questions about how we use your data on mpoid, and we will provide clarity and work to address your concerns.

• You can request access to your personal data at any time.
• You can update your profile information through your mpoid account settings.
• You can request deletion of your data, subject to legal retention requirements.
• You can opt out of marketing communications by adjusting your account preferences.
• You can contact our support team to exercise any privacy right.